Customer Service

Shipping & Delivery

Please agree to all the policies and regulations before making any purchases.

We based in St Denys’ area, Southampton, United Kingdom. If you are local and would like to pick up your order in store, Please contact us before you pop over so we can get your orders ready beforehand.

Packing & Packing Materials 
Most of our products are pricisely fabricated electronic components. We use new packing materials only. Bubble wrap envelop and standard carboard mailing box is the major packing material we are using. Lots of different bubble wrap envelops in the market, and we use Gold Padded Envelopes. Probablely Gold Padded Envelopes costs little bit more than others, but it is the best bubble wrap envelops for fragile products. It is perfect for packaging your order to protect the fragile items from getting damaged during the shipping process. With the combined protection of the bubble wrap inside the envelope and the tough outer layer of the envelope, you can rest assured that the contents of these will be very well protected.

Some products are not suitable for bubble wrap or carboard mailing box. In this case, we use special packing material and packing the products in products custemised method. You will see they are well protected when you receive them.

UK Delivery (Royal Mail 24/48 Service, Special Delivery service, and other courriers, etc.)


Easy
(Free Delivery)

Royal Mail 48 Service within United Kingdom (Under 2 kg)

MyHermes Trackable Service (Over 2 kg)

Safe

Trackable Service Applied

Fast

(Royal Mail 24)

One working day dispatch --- Receipt expected the following day most area in UK

Same Day Dispatch --- if payment received before 3:30 PM (eventually 5:00 pm)

Special Delivery --- Guaranteed by 0:00 PM next day most area within United Kingdom

Delivery delay and surcharge
Please be aware that delivery to UK address at the following postcodes can be delayed and surcharge can be incurred. The standard shipping or express shipping method may not available to your address.
All BT-, FK07-99, G83, IV0-56, All KW-, PA20-78, PH0-44, HS0-9, KA27-28, ZE0-3, Scottish Highlands
All Offshore Islands, All Channel Islands, IOW and IOM

Warehouse Pickup
We based in St Denys’ area, Southampton, United Kingdom. If you are local and would like to pick up your order in store, Please contact us before you pop over so we can get your orders ready beforehand.


We Ship worldwide


Letters

By Royal Mail International Standard Service, about 3 days to Euro, about 5 days to other countries

Parcels

By Hermes tracked for economical delivery option in related area, by Parcel Force for fast delivery option in worldwide

* Letters not exceeding: Length: 35.3cm Width: 25cm Thickness up to and including: 2.5cm Weight Limit: 750g
* Delivery method on Multi-buy items depends on practical dimensions and weight of the package. Please contact us if you have any special requirements on multi-buy items delivery.

Please check the product and document details carefully when you received your order.

Privacy & Security

We do need some information of you to process your order, but do not sell any information to any third party illegally.

Please be aware that Royal Mail may need customer data to deal with shipment of the orders. The customer data includes customers' first name, last name, address including postcode and, where applicable, telephone number and email address. If any questions on this issue, please contact Royal Mail Group Ltd.

If you believe that we collected incorrect information, or if you would like to dispute any information, please do not hasitate to contact us.

Returns & Replacements

 

Royal Mail Tracked Return 24™/48™ (available for UK customer only)

 If you think probabley you will need to return/exchange the item you are ordering, you have an option of 'Royal Mail Tracked Return 24/48' when you check out.

Pay your order with confidence. We activated Royal Mail Tracked Returns 24™/48™ Service for you which makes easy returns and exchanges. And it offers returns tracking ------ your return is safe. Tracking will take place at the point you drop off the item at the Post Office® branch and at the point the item arrives at the Delivery Office.

 

General Return

Buyer can return the item they ordered from us without any reason and get refund as long as item was returned properly as below.

Seller is responsible for the conditions and quality of the product they sold. You can claim to return your order for replacement/other product/store credit/refund within 14 days from the date of receipt if your satisfaction has not been achieved by the product you purchased from us.

Your return will be processed within up to 48 hours after we received your claim and GRF (Goods Return Form) will be sent to you by email.

Please allow up to 7 days for organization of inspection and refund after return has been received.

Return Documents

Return will only be accepted with the GRF (Goods Return Form) and all the original documents.

Please fill out GRF and send it back with the item in 7 days from the date your claim is confirmed. You can send RGF back by email as well.

Please put the GRN (Goods Return Number will be issued in the GRF) on the top of the parcel.

Return item

The item must be returned in the condition same as what they were received.

The item must be returned with proper protection. You can re-use the original packaging or something similar. Seals must not have been tampered.

Any serial numbers/security ink/bar/code/mark/sticker must be fully verifiable.

Wrong/Damaged items received

Please check the detail and the product carefully when you receive the parcel.

Please reference 'General Return' and contact us for GRF (Goods Return Form) as soon as possible if you found the parcel/product had been damaged before you received it.

Please reference 'General Return' and contact us for GRF (Goods Return Form) as soon as possible if you received wrong item.

Faulty items return

Please check the product thoroughly before returning.

Replacement/Refund is available for faulty item return, but NOT available for no fault found return.

No fault found return will be sent back to you after incurred additional P&P costs have been paid.

For some items such as LCD/digitizer/housing/bezel etc., we would advise to inspect and test it before using it. Replacement/Refund is not available for item with damage during installation.

For some items such as DVD drive etc., please put back properly before returning.

Returned item with damage/improper installation during operation will be sent back to you after incurred additional P&P costs have been paid.

Please allow up to 14 days for organization of inspection/testing and refund after return has been received.

Return Postage

Buyer is responsible for general return postage.

Seller is responsible for wrong item return postage.

Seller is responsible for faulty item return postage.

Buyers is responsible for no-faulty-found-return postage.

Buyer is responsible for damage/improper installation return postage.

Seller helps out on damage-during-shipment compensation claims including postage.

Return Address

Please send all the returns to the address below:

EasyDeal Distribution LTD

15 Ivy Road

Southampton

SO17 2JP

United Kingdom

Warranty

Warranty cover period for any eligible products can be found in individual item descriptions. Warranty period starts from the day you purchase. Any faulty item for quality reason can be returned to us for replacement/refund within the warranty period. Refund will be issued only when replacement not available. Replacements or refunds are only issued after the item has been received back and all serial numbers, warranty labels, security ink/bar/code/mark/sticker have been verified. Please allow up to 28 days to process after the item has been received. Handling/installation damage is not covered by warranty policy.

Ordering

Gamers and console rebuilders can follow the procedure to do 'buy-it-now' to complete the purchase process.

Trader customers or other multi-buyers can deal with your order easily same as 'buy-it-now'. Please make sure you selected right quantity for your merchanse.

Wholesalers can contact us for enquiry and quotation on any questions you are interested.
Payment, Pricing & Promotions

At the moment, PayPal is the only payment method we accept.

If you do need to use your card, you can pay by card via PayPal at Check-out.

Other payment such as credit/debet cards, Amazon and gateway etc. will be activated without notification once it is set up.

Viewing Orders

Please check your orders carefully before you pay.

Please click here to check your orders to make sure you are ordering the right items.

Please check the receiving details so we can deliver your items to the right address without any mistake.

Updating Account Information

The product descriptions/specifications in this website are for information purposes only. Please reference the description/specification on invoice which come with the product. So do the illustrations, some of them do not necessarily reflect the exact version of the product. We cannot confirm the exact illustrations/descriptions/specifications of every individual product or service.

 

EasyDeal Team